In 1991 Gloria Gery described EPSS as:
…an integrated electronic environment that is available to and easily accessible by each employee and is structured to provide immediate, individualised on-line access to the full range of information, software, guidance, advice and assistance, data, images, tools, and assessment and monitoring systems to permit job performance with minimal support and intervention by others.Sound familiar? It should. As Jay says:
Overall, what are corporate blogs, feeds, aggregators, wikis, mash-ups, locator systems, collaboration environments, and widgets, if not performance support?Jay makes a clear distinction between Performance Support and traditional "e-learning" which is thought of as instruction. Providing just-in-time information is not instruction, but what difference does it make... as long as it gets the job done?
Web 2.0 tools focus not on perfecting the competence of an individual but producing a supportive network that sustains and builds organizational competence. Jay states:
We have given up the idea that competence must exist within the person. Competence exists within our collaborators and within the net.The challenge for today's "training departments" (whatever they may currently label themselves) is how to create a cooperative interplay between traditional e-learning and Web 2.0 "Performance Support" systems.
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